Shipping Policy

Last updated: 1 September 2026

We aim to process and deliver UPSWING® orders as quickly and reliably as possible. Available delivery options and charges will be shown at checkout.

1. Shipping Rates

United Kingdom

One-time orders
Standard delivery: £4.95
Free standard delivery on qualifying orders of £49.99 or more.

Subscription orders
Free standard delivery on qualifying subscription orders of £25.99 or more.

Ireland & EU

One-time orders
Standard delivery: €6.95
Free standard delivery on qualifying orders of €49.99 or more.

Subscription orders
Free standard delivery on qualifying subscription orders of €25.99 or more.

Where an order contains both subscription and one-time items, the shipping rate shown at checkout will apply.

2. Processing & Delivery

Orders are normally processed Monday to Friday, excluding Bank Holidays. Orders placed on weekends, Bank Holidays or after the warehouse cut-off time will normally begin processing on the next working day.

UK orders may be sent using a next-working-day service after dispatch. Some locations, including Northern Ireland, the Scottish Highlands and other remote areas, may take longer.

Delivery times to Ireland and other EU countries vary by destination and carrier.

Delivery estimates begin from dispatch and are not guaranteed unless expressly stated otherwise at checkout.

3. Tracking

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Tracking may take some time to become active after the carrier receives your parcel.

4. Delivery Address

Please make sure your delivery address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at info@upswingvitamin.com. We cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.

Additional delivery charges may apply where an order needs to be re-sent because an incorrect or incomplete address was provided.

5. Delayed, Missing or Damaged Orders

If your order is delayed or cannot be located, please check your tracking information and any delivery notifications before contacting us.

If your parcel is missing, arrives damaged or contains an incorrect product, please contact info@upswingvitamin.com with your order number and details of the issue. We may ask for photographs where relevant.

We will investigate and provide the appropriate next steps.

For information about returns and refunds, please see our Refund Policy.

6. Customs & Import Charges

Orders delivered outside the United Kingdom may be subject to local taxes, duties or import requirements depending on the destination.

Where these charges are collected by us, they will be shown at checkout. Where they are not collected by us, additional charges may be imposed by local authorities or the delivery carrier.

7. Contact Us

If you have any questions about shipping or an existing order, please contact:

Coollab Ltd
Email: info@upswingvitamin.com