Cancel or Withdraw an Online Order

Orders placed through the UPSWING online store may be cancelled or withdrawn from using the procedures outlined below.

For eligible online purchases, customers have a statutory right to withdraw from their contract within 14 days of receiving their goods, without providing a reason.

Please follow the relevant instructions below to submit your request.

Registered Customers

Cancel Your Order

If your order has not yet been fulfilled, you can cancel it directly through your UPSWING account.

1. Sign in to your UPSWING account.

2. Go to Profile → My Orders.

3. Select the relevant order and click Cancel Order.

4. Review your selection and click Confirm Withdrawal.

Once the cancellation has been successfully processed, a refund will be initiated to your original payment method.

Withdraw from a Fulfilled Order

If your order has already been fulfilled, you can still exercise your statutory right of withdrawal, where applicable.

Select the relevant order under My Orders and click Start a Return to access the withdrawal process.

After confirming your withdrawal, you will receive an acknowledgement by email and instructions for returning the goods, where required.

Guest Customers

Customers who placed an order without creating a UPSWING account can submit a withdrawal notice using the form below.

Please provide your order details and follow the on-screen instructions to confirm your withdrawal.

An acknowledgement will be sent automatically to your email address once your withdrawal notice has been submitted.

Withdraw from Contract

[Online Withdrawal Form – embed live form here] - 使用表单

Returning Your Order

If your order has already been delivered, you must return the goods within 14 days of notifying us of your decision to withdraw, where a return is required.

Please use the appropriate return address below and include your order number with the parcel to help us identify your return.

UK Customer Return Address

MPS2, Hudson Way, Magna Park South, Lutterworth, United Kingdom, LE17 4XY

Contact: +44 7763353300

EU Customer Return Address

Suite 14 Baldoyle House, Unit 111 Grange Way, Baldoyle Industrial Estate, Dublin 13, Ireland, D13 C91H

Contact: +353 87 4842499

For statutory withdrawals, customers are responsible for direct return shipping costs where these costs were disclosed before purchase, unless UPSWING has agreed otherwise.

Refund Processing

For orders that have already been fulfilled, refunds are reviewed and processed manually by our customer support team, in accordance with applicable consumer law.

We may withhold reimbursement until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.

Where a statutory refund is due, it will be processed within the applicable legal timeframe, using the original payment method unless otherwise agreed. Any applicable deductions or exclusions will be assessed in accordance with your statutory rights.

Once your refund has been processed, you will receive a separate refund confirmation email.

Important Information

For health protection and hygiene reasons, the statutory right of withdrawal may not apply to sealed food supplements that are unsuitable for return once their protective seals have been broken after delivery.

This does not affect your statutory rights in relation to faulty, damaged or non-conforming products.

Our separate 30-day money-back guarantee is available on qualifying first orders, subject to our published Refund Policy.

For further assistance, please contact info@upswingvitamin.com.

Cancel your order

If your order was placed recently, usually within 20 minutes, you may be able to cancel it straight away through your account.

You’ll find the ‘Cancel’ button in My Orders on the website or app.

Withdraw from contract here：